At Element Logic, we develop software that powers some of Europe's most advanced automated warehouses. When our customers experience critical issues, our Support team is there to solve complex problems, restore operations, and continuously improve system performance.

We're now looking for an Incident Support Specialist to join our Customer Success Support team in Spain. You'll become our local software support specialist while working closely with experienced colleagues across Norway, Sweden, Denmark, and Germany. Although you're based in Spain, you'll be part of an international team that collaborates daily to support customers across Europe.

This isn't a traditional helpdesk role. We're looking for someone who enjoys technical problem-solving, understands how business-critical systems work, and takes ownership when customers need expert support. The role starts with first-line incident support while you learn our software solutions. As your knowledge grows, you'll transition into second-line support with greater responsibility for advanced troubleshooting, root cause analysis, integrations, and system optimization.

What you'll do

• Resolve incidents affecting customers' warehouse operations.

• Investigate root causes and deliver long-term solutions—not just quick fixes.

• Support and troubleshoot our software solutions, including eOperator and eController.

• Analyse SQL databases and investigate integrations between systems.

• Identify opportunities to improve system performance and stability.

• Create documentation, FAQs, and training material that strengthen knowledge sharing.

• Work closely with consultants, developers, and Customer Success teams across Europe.

• Participate in major incident response and escalation activities.

Who we're looking for

We're looking for someone who combines technical curiosity with professional maturity. You enjoy understanding how software, databases, and integrations work, but you're just as comfortable working directly with customers and taking ownership when critical incidents occur. You're confident, analytical, and motivated by solving complex technical problems. Rather than applying quick fixes, you enjoy investigating root causes, finding lasting solutions, and continuously improving the way systems perform.

You likely have:

• Experience in technical support, application support, or a similar IT role.

• An IT-related education or equivalent practical experience.

• Experience working with SQL databases and queries.

• Experience with system integrations.

• Programming knowledge, preferably .NET/C#, is an advantage.

• An understanding of logistics, warehouse operations, or business processes is beneficial.

• Fluency in both Spanish and English.

To succeed in this role, you'll be

• Analytical and naturally curious.

• Comfortable taking ownership of technical challenges.

• Calm under pressure when incidents occur.

• Structured and detail-oriented.

• A strong communicator who can explain technical topics clearly.

• Collaborative and eager to share knowledge.

• Motivated by continuous learning and improvement.

What does Element Logic offer?

• A Great Place to Work® - certified company, recognized for our culture and employee experience.

• A fast-growing business unit with 400% growth in two years.

• Work-life balance and flexibility through a hybrid work model.

• The option to work in our Madrid or Barcelona offices - you can choose where you work.

• Individual skills development plans.

• Market competitive salaries, benefits, and health insurance.

Place of work: Madrid or Barcelona

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Lene Berg by email: lene.berg@elementlogic.net.

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

About Element Logic
Element Logic® is a global technology company specializing in intelligent warehouse automation. Since its founding in 1985, the company has grown to employ over 950 people across 30 countries and has established itself as the first - and leading - AutoStore™ partner worldwide.

Renowned for its commitment to innovation and people-centric approach, Element Logic enhances warehouse performance through a unique combination of cutting-edge technology, AI-powered software, and tailor-made solutions. This enables businesses across industries to improve efficiency, accuracy, and scalability in their logistics operations.

With a proven track record and deep expertise in intralogistics, Element Logic has become the go-to partner for organizations seeking to gain a competitive edge through automation. The company’s culture is rooted in bravery, passion, and reliability - qualities that continue to drive its mission of optimizing warehouse performance. In 2024, Element Logic reported revenue of EUR 549 million.