Are you technically minded, curious, and at your best when solving complex system challenges? Do you enjoy digging into technical issues to identify root causes and deliver solutions that truly matter in mission‑critical environments? If so, this could be the opportunity for you.

We are looking for a Technical Support Consultant to join our support team. In this role, you will work with advanced automation solutions, where software, hardware, databases, and system integrations operate closely together. You will support customers and internal teams with technical issues that require analysis, system understanding, and precision – not high‑volume, scripted support.

This position is well suited for someone looking to grow within technical support, with a clear development path from 1st‑line to 2nd‑line technical support. You will be part of a highly competent, collaborative environment where quality, learning, and continuous improvement are key.

Your responsibilities

• Provide technical support and troubleshooting for complex solutions combining software and hardware

• Analyze system and application issues to identify root causes and long‑term solutions

• Handle, document, and follow up technical support cases in accordance with established processes

• Prepare clear technical descriptions and solution recommendations for customers and internal stakeholders

• Escalate cases to 2nd or 3rd line support, development, service/maintenance, or other specialist teams when required

• Contribute to high technical quality and stable operation of business‑critical systems

• Work closely with colleagues, developers, and technical specialists across the organization

Desired qualifications and experience

• Education or relevant experience within IT, software development, automation, or technical systems

• Strong interest in – and understanding of – how complex technical systems interact

• Experience with or knowledge of:

  • SQL and database technologies

  • Linux environments

  • System monitoring and root‑cause analysis

• Experience from technical support, application support, system operations, or similar roles is an advantage

• Ability to communicate technical issues in a clear, structured, and professional manner

• Thorough, organized, and attentive to documentation and follow‑up

• Experience or interest within industrial automation, logistics, or related technical domains is a plus

• Fluent in English, both written and spoken

• Comfortable with shift work and on‑call arrangements as part of the role

Who succeeds in this role?

You will thrive in this role if you are analytical, technically curious, and quality‑driven. You enjoy working methodically, investigating complex issues in depth, and understanding why systems fail – not just what went wrong.

You stay calm and structured in critical situations and are able to explain complex technical challenges clearly to both technical and non‑technical stakeholders. As a team player, you actively share knowledge, contribute to continuous improvement, and enjoy working in a technology‑driven environment where learning is constant and no two days are the same.

Workplace: Lund, Sweden - Hybrid 

Start date: By agreement, as soon as possible 

Contract type: Permanent employment. 

For further questions regarding the role or the process, please contact Lene Berg at +47 971 07 262 or lene.berg@elementlogic.net. 

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.  

Be yourself, in your element 

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences. 

About Element Logic  

Element Logic is a technology company that optimizes warehouses for customers to gain a competitive edge. The company was founded in 1985 and is headquartered in Norway. It operates worldwide and is the world`s first and largest AutoStore-partner. Element Logic offers its customers automated robotic solutions, software, and consulting services. 

Total revenue for 2023 was EUR 471 million. For more information go to elementlogic.net and follow us on LinkedIn, Facebook and Youtube.