Are you a visionary leader passionate about seamless user experiences, effective service adoption, and making sure IT that actually works for people? Do you love combining leadership with hands-on execution? Then this is the opportunity you've been waiting for!

We're building an entirely new function within our organization – and we're looking for someone who not only wants to join our journey but also impact it. As our new Head of User Engagement and Adoption, you’ll play a pivotal key role in shaping the future of our modern workplace in a truly global organization.

What will you do?

You will:

• Lead and evolve our IT Service Management to ensure our services deliver real value

• Take ownership of and develop our IT service catalogue.

• Be accountable for our change management processes.

• Drive adoption of new IT services and solutions – making sure they’re used and loved.

• Build and lead a high-performing global team that’s passionate about our user’s IT engagement.

• Continuously improve our service levels by collaborating across the organization to understand needs and deliver solutions that fits the purpose.

• Measure and manage – make sure that we do what we say, with a sharp focus on what creates the best experience for our users.

Who are you?

You bring:

• 5–10 years of experience in IT Service Management, change management, and adoption in a multi-regional or global organization

• A tone and talent for translating tech to talk, as we navigate the borderlands between IT and people.

• Strong leadership skills – you're all about developing people and challenge processes.

• Solid process and system understanding, and hands-on experience with implementing or re-structuring ITSM/Enterprise Service Management tools.

• A structured yet flexible approach – you prefer control, but a bit of chaos really fuels you.

• Fluent English, both written and spoken – ideally with a healthy dose of humor and communication flair.

We’re looking for someone who is proactive, innovative, and service-minded, with the ability to make complex IT solutions understandable and relevant. Someone who will naturally assume a role which we call being an ELfluencer – an ambassador for a great workplace culture, where your take will be to promote IT as something that people actually understands and enjoy using.

What do we offer?

• The chance to build an entirely new function and shape the direction from day one.

• A place in the IT management team with significant influence.

• An international work environment with talented and passionate colleagues.

• A flexible workday and international exposure.

• A culture of humor, high engagement, and personal development.

• A belief that while IT is important – people come first.

Place of work:  Where the right candidate is located

Start date: To be agreed upon.

Form of contract: Fulltime

For further questions about the position or recruitment process, please contact:
Lene Berg at +47 97 10 72 62 or lene.berg@elementlogic.net

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

More about us

Since 1985, Element Logic® has been optimizing warehouse performance. We are the world’s first, and largest AutoStore® partner. In 2022 Element Logic acquired SDI, making us one of the largest system integrators in the world. Our industry is experiencing continued double-digit growth. This is driven by strong underlying fundamentals as performance requirements and cost increasingly put manual operations under pressure, while demand for e-commerce continues to increase exponentially.