Would you like to solve technical issues on the coolest hardware and software within automation?

Our motto is «One team, one dream» and we are a lively and vibrant company with high ambitions. We have a Go Green focus, and we deliver space- and energy-efficient storage solutions that help our clients to reduce their carbon footprint. Furthermore, we are certified as Great Place To Work in Germany, Norway, Sweden, and Denmark!

Do you want to be part of a global support center and shape your career in an ever-growing IT-company?

Element Logic is currently looking for team members to our Customer Support Desk. We offer a great opportunity in a newly established support center, where the right candidates will have a great level of influence and many developmental opportunities. The positions report to Support Director and are a part of Support.

Position pay range:

50-60 000 EUR a year depending on the candidate’s educational background and working experience. In addition, we have bonus arrangements.

What do Element Logic offer?

• A challenging job opportunity in an ever-growing IT-company
• A new and global support center with high possibilities for career development
• Newly built office space with a central location
• A workplace with a high focus on good work environment for all
• Professional development through Element Academy
• Good insurances and solid pension plans

Responsibilites:

• Resolving tickets with known issues and clear solution methodology
• Troubleshooting for unknown issues to identify potential solutions
• Solving tickets from customers in large markets if local 1st line, or growth markets if central 1st line
• Serves as the first point of contact, enabling closeness to customers and local language capabilities
• Organizes correct routing of tickets to 2nd line, spare parts, service & maintenance, R&D, or 3rd party to match ticket with right competency

Desired skills and experience:

• Formal education or working experience within mechatronics, mechanics, IT, programming, or other technical fields
• You enjoy working with technical customer service by phone, and providing customers with guidance
• You understand the importance of high-quality customer service and you know how to express yourself well
• Professional language skills in English and one other language (any European language) are a must, both oral and written
• Professional language skills in German are preferable, both oral and written

Who are we looking for?

You are service-oriented, and you enjoy solving technical issues. You know how to communicate with clients effectively - even under pressure. You are a quick learner, and you are looking to develop your career in an exciting and fast-growing IT-company.

Please note! All CVs and applications must be written in English.

Place of work: 74177 Bad Friedrichshall, Germany

Start date:  To be agreed upon

Form of contract: Permanent employment  

About us

Since 1985, Element Logic® has been optimizing warehouse performance. We are the world’s first, and largest AutoStore®partner. In 2022 Element Logic acquired SDI, making us one of the largest system integrators in the world. Our industry is experiencing continued double digital growth towards 2025. Growth is driven by strong underlying fundamentals as performance requirements and cost increasingly put manual operations under pressure, while demand for e-commerce continues to increase exponentially.

Element Logic continues to grow, and we therefore need more skilled and committed people on our journey. If you want to work in a company with high competence, with the vision to make our customers' warehouses the most efficient in the world, this is the place to be! The company operates in an industry driven by the e-commerce trend and the ever-increasing need for automation and is extremely well positioned for the future.